Director of Membership

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

Member Engagement & Community Building

• Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection.
• Be the representative of Membership at The Social Hub Barcelona in the local community, connecting with engaging with local businesses, potential partners and other relevant groups.
• Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding.
• Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub.

Strategic Planning & Execution

• Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working.
• Work closely with the support hub team to localize and implement global membership initiatives and frameworks.
• Meet and exceed budgets for Membership, M&E, and workspace products.
• Analyse membership and engagement data to optimize strategies and deliver measurable business improvements.

Team & Leadership Development

• Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance.
• Foster a culture of excellence, collaboration and feedback
• Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives.

Operations & Experience Oversight

• Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas.

• Previous experience in leadership and team management.
• Bachelor degree in a relevant field.
• You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment.
• You have an image of future developments and see opportunities for the organisation and respond to them.
• You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities. You build and maintain relationships with contacts, while representing the brand of The Social Hub
• You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation.
• You are quality oriented, make an effort to deliver high-quality work, focus on exceeding the established quality standards in your own and others’ work and performance  
• You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks.   
• You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team.
• You have exceptional English and Spanish communication skills, all other languages very welcome!  
• You’re legally allowed to work in Spain

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities  
• We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future  
• The chance to learn and grow in your role with the potential for future growth  
• Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family! 
• A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff  

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.