Account Manager Real Estate - EMEA

Own and grow a strategic customer portfolio

• Manage a portfolio of ~15 enterprise accounts and ~15 mid-market customer.
• Act as a trusted advisor and primary point of contact, with a high-touch approach that drives retention, adoption, and expansion.

Drive renewals with confidence

• Lead the full renewal cycle: prepare tailored offers, negotiate pricing, and document insights that inform growth decisions.
• Develop creative, customer-centric solutions that balance client needs with Chainels’ long-term goals.

Lead expansion & upsell opportunities

• Spot upsell potential proactively and create awareness around new features and modules.
• Deliver engaging demos and value-driven proposals to key stakeholders.
• Translate complex solutions into clear, compelling stories that resonate with customer objectives.

Mitigate churn risks

• Identify early signs of churn or downgrades and take action to re-engage customers.
• Manage escalations with a solution-oriented mindset and ensure clear communication throughout.

Onboarding & Process

• Collaborate with the implementation manager and participate in on-site onboarding activations.

• 3+ years of experience in Account Management, partnerships, or sales within a B2B environment.
• A completed degree in Business, Economics, Marketing, Hospitality, or a related field.
• Excellent communication skills in Dutch (full professional proficiency) and English (C1)
• Strong affinity with the real estate industry and a proactive, solution-oriented mindset.
• Ability to build trust, manage complexity, and influence stakeholders at various levels.

• Strong employment package with competitive salary, solid commission structure, and modern pension plan.
• Annual personal development budget for training, certifications, conferences, and professional memberships.
• Clear growth opportunities and a personalized development path.
• A collaborative, international, and ambitious work environment where we celebrate results and share learnings (including failures).
• Hybrid working model (three days in the office) with phone and laptop provided.
• 25 days of annual leave and a healthy work–life balance.
• Regular team outings, Friday drinks, and company trips.