MILESTONE Living is specialised in operating 17 Student Living apartments across Europe. They do not only manage their residences but also develop them together with their partners from the very beginning, to offer more: more vision, more quality of life, and more joy. MILESTONE Living think outside the box, innovate, and prioritise sustainability. Their mission is to set new standards and to delight their guests in everything they do, so they have a wonderful time with them and their passionate team.

• Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies, and identify local partners to strengthen the MILESTONE brand experience.
• Customer Care & Retention: Ensure high levels of customer satisfaction through community building, prompt response to resident inquiries and complaints, and maintaining a stable living environment.
• Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property.
• Operational Reporting: Ensure timely and accurate financial and operational reporting, adhering to MILESTONE’s business compliance guidelines.
• Quality & Safety: Implement quality management measures, including Standard Operating Procedures (SOPs), and ensure residents’ safety through regular drills and access control.

• Experience: At least 1 year of experience at MILESTONE or 2-5 years in a similar hospitality management role such as Resident Manager, Front Office Manager, or Room Division Manager.
• People Skills: A strong ability to work with diverse teams and create a positive, collaborative environment for both residents and colleagues.
• Attention to Detail: A high level of precision and organizational skills with a strong affinity for administrative tasks and data management.
• Communication Skills: Fluency in German (C1/C2) and English (C1/C2), with additional languages a plus.
• Leadership: Proven experience in leading teams, with the ability to drive performance and provide training and support.

• Flexibility with remote work options
• Special Milestone Birthday Gift: Choose a day off to celebrate
• A dynamic, young, and creative team that values openness to new ideas and solutions.
• Engaging challenges and a variety of projects.
• A supportive and collaborative work environment.
• Additional 13-month salary
• The monthly gross salary for this full-time position starts at €2.809,52. A competitive salary increase is possible based on your qualifications and experience