urbanbubble started out as a unique Property Managing Agent based in the heart of Manchester providing unrivalled Block and Estate Management. Their leaseholder centric service grew wholly from winning over established management companies demanding more. urbanbubble have always taken pride on being a service that doesn't just manage...it cares, loves and tends to your home as you would yourself.

Leasing:

• Manage property portal listings, responding to new enquiries and booking tours
• Manage the application process to ensure 100% compliance before move-in
• Oversee the move in and move out process, ensuring SOP's are followed while providing a great resident experience

Resident/Building Services:

• Lead by example and deliver great customer service in person, by phone, email and online.  
• Ensure each team member meets the required customer service standards and motivate staff to go above and beyond.
• Manage the property Outlook inbox and PMS activities by delegating and completing tasks in a timely manner.  
• Support Front of House with general enquiries and complaints, escalating as per complaints policy.  
• Keep residents informed about general updates and specific works via building posters and PMS emails.  
• Work with team to ensure maintenance requests are actioned promptly, and that the building meets high cleanliness and appearance standards.  
• Oversee resident services such as parcel management, key security, amenity bookings etc.
• Assist with the organisation and planning of Residents’ events.
• Promote interaction of residents through socials, activities and encourage residents to utilise the communal spaces in the building.

People Management:

• Act as a role model for the values and key behaviors outlined.  
• Effectively line manage Front of House by providing all the training and support needed for success, providing regular positive and constructive feedback, and by conducting monthly 121s.
• Ensure all policies and procedures are followed, paying close attention to detail, and providing both positive and constructive feedback.
• Promote effective two-way communication and true engagement.
• Identify and meet individual learning needs, acting as coach and mentor as required.

Investor Relations:

• Support with delivering accurate and high-quality reporting by deadlines
• Ensure Property Management Agreement KPIs are achieved
• Provide sound operational recommendations in a timely manner.    

• Experience within an operational role, preferably residential property.
• Significant experience of delivering excellent customer service.
• People management and/or team leader experience.
• Communication skills – both verbal and written.
• Customer service, including negotiation skills and dealing with difficult situations.
• People management skills and the ability to achieve great results through people.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (training will be provided).
• Organisation skills and time management, with a close attention to detail.

• urbanbubble offers amazing benefits, salary up to £37,000, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• They also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones.