Customer Success Support

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Customer Success Support

Job Type
Job Mode
Min Experience


  • Provide support for our residents and guests via email and the POHA ticketing system
  • Troubleshoot & resolve problems with residents and guests
  • Manage the support ticket queue and assign tickets appropriately
  • Respond to Sales requests via phone or email, schedule viewings and answer questions about our offerings
  • Excellent communication skills, written and spoken, in English and German
  • 1+ years of experience in managing user requests from start to finish with a high level of customer service & communication
  • You have an independent, structured, and self-reliant way of working and are an organisational talent with an eye for the bigger picture
  • You are responsible and reliable and are both, an organizational talent with a structured way of working, as well as a person that loves to "get-things-done"
  • You have a trustworthy personality with a very high service and solution-focus
  • Experience using a CRM software such as Hubspot or Bookboost is a plus
  • Comfortable working in a fast-paced, startup environment
  • Passionate about Coliving and the startup ecosystem, eager to contribute to the growth of a young, innovative company


  • Ability to prioritize and manage your own tasks/responsibilities, ability to work independently and without supervision.
  • Passionate about customer service and user experience
  • Ability to successfully balance multiple simultaneous demands & self-adjust to meet shifting priorities
  • Must have a good command of the English and German languages to provide effective phone and email support


  • A thriving, family-owned business with a stellar reputation in the real estate and startup sectors
  • A tight-knit team based in Aachen, Münster and Berlin, fostering collaboration and camaraderie
  • Flat organizational structure with open communication, encouraging input on your role and responsibilities
  • Exclusive POHA partner discounts and unforgettable social events
  • Flexible work arrangements, including hybrid work options and access to all POHA locations
  • Guaranteed day off on your birthday, because you deserve it!
  • An opportunity to give back with our POHA Act initiative, offering one day per year to serve your community
  • Annual learning and development budget to support your growth and professional development
  • A lively work environment with a healthy dose of memes, fun merchandise, and creative flair

About the company

POHA House creates sustainable Cospaces for professionals to live, work and come together under one roof. We provide a range of high-quality furnished flats, flexible offices and community spaces that offer unrivalled comfort, eco-friendly design and an inspiring community.

Overall, our mission is to create Cospaces that have a positive impact.

Our residents also have access to creative and experience-driven events, workshops, and fitness courses that make it easy for residents to meet their future best friends or business partners. Our aim is for POHA House to be a place where people can live, work and accommodate friends & family. And as a bonus, they do something good for our environment at the same time.

Live in Münster, coming soon to Aachen, Essen, Hamburg and beyond. POHA House is creating the future of living. Sleep, eat, connect, chase your dreams, repeat.