These guidelines were shared with us by the lyf team from The Ascott Limited
"The well-being of our guests and employees is our top priority. We are actively monitoring the development of the COVID-19 situation and have taken the necessary precautionary measures at our properties in accordance with guidelines from the health authorities. These include conducting temperature checks at our properties and intensifying cleaning and disinfecting of our properties. We have advised guests and employees to observe good personal hygiene and monitor their health closely. Our properties are proactively extending assistance to guests whose travel plans have been disrupted. This includes waiving cancellation fees for guests who have to change travel plans and accommodating guests who need to stay longer. Guests are also encouraged to approach our staff should they require any assistance. We will continue to monitor the situation closely and take more precautionary measures where necessary."
"Our CEO had recently sent out a letter to reassure our guests and customers and you will be able to find out more regarding the measures we have taken as a company over at this link": https://www.the-ascott.com/en/staying-with-ascott-during-covid-19.html
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